Phone Support in Shared Website Hosting
All our shared website hosting packages feature telephone support 14 hours a day even on public holidays, which means that if you do not have an account yet, you will be able to give us a call and find out more about our services or whether we meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you're able to contact the number which is nearer to you. If you're a current customer, we will help you promptly with all the general and billing matters and with a number of tech matters in order to save you time and efforts - we are aware of the fact that in some cases it's much easier consult with a live person so as to get things done immediately. Certainly, some matters simply cannot be taken care of on the telephone, so in such a case you will have to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you when you have any queries about the semi-dedicated server packages that we supply. Whether you'd like to find out more about the plans, you have a billing issue or some general problem, you can call us. Although some more complex issues could need a support ticket so as to give some time to our technical support crew to analyze, we're able to assist you with lots of technical questions over the phone as well, saving you time and efforts. Since we have data centers on three continents - in the USA, the UK and Australia, we have local telephone lines in these countries as well. In case you're in a different country, we also have a global number where you'll be able to reach us.