In the event that you have ever had a shared website hosting account in the past or you've dealt with any kind of online service, you are probably aware from your own experience that for many things it is better to consult with a live person on the telephone rather than exchange tickets or e-mail messages. If you want to learn more about a particular service before you buy it or in case something small-scale has to be done, for instance, it will be easier and quicker to get it done real-time. If you're given the option to connect with representatives by phone, it is very likely that you're dealing with an actual website hosting supplier, not a reseller. The level of support that you can get on the telephone varies between different suppliers - from general matters to expert tech support. Generally most providers will offer you pre-sales assistance and 1st level telephone support, while more complex tech issues are managed through e-mail and / or tickets.

Phone Support in Shared Website Hosting

All our shared website hosting packages feature telephone support 14 hours a day even on public holidays, which means that if you do not have an account yet, you will be able to give us a call and find out more about our services or whether we meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you're able to contact the number which is nearer to you. If you're a current customer, we will help you promptly with all the general and billing matters and with a number of tech matters in order to save you time and efforts - we are aware of the fact that in some cases it's much easier consult with a live person so as to get things done immediately. Certainly, some matters simply cannot be taken care of on the telephone, so in such a case you will have to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you when you have any queries about the semi-dedicated server packages that we supply. Whether you'd like to find out more about the plans, you have a billing issue or some general problem, you can call us. Although some more complex issues could need a support ticket so as to give some time to our technical support crew to analyze, we're able to assist you with lots of technical questions over the phone as well, saving you time and efforts. Since we have data centers on three continents - in the USA, the UK and Australia, we have local telephone lines in these countries as well. In case you're in a different country, we also have a global number where you'll be able to reach us.