Should you ever encounter a problem with your site and be unable to handle it on your own, ask the web hosting company’s customer support staff to assist you to get the site back online. A speedy solution would be the most optimal scenario, but a lot of hosting companies reply within 24 hours or even more, especially if you are working with a reseller. Even if the problem can be sorted out without much difficulty, your website may not function satisfactorily or it may not be accessible at all for an extended time period, so you may lose potential customers since it is very unlikely that anybody will eagerly revisit a website that is faulty. With this in mind, you need to make sure not only that you can reach your web hosting company, but also that they can reply and assist you in a well-timed manner. If a web app update doesn’t proceed smoothly or you delete something accidentally, for example, the site should be restored quickly in order to avoid long unavailability.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed maximum response time for any helpdesk ticket that you submit or any email that you write is only 60 minutes, even if you contact us during weekends and national holidays. Regardless of the nature of your inquiry or problem, we will help you immediately and will provide you with the needed info to fix any problem with your websites. The actual reaction time normally doesn’t surpass fifteen-twenty minutes, which goes to say that you can just forget about waiting around for hours and hours on end to get a problem sorted out or even worse – waiting around one whole day only to get an answer that more info is necessary while nothing’s sorted out. We will assist you without delay simply because we understand exactly how precious time can be in the dynamic Internet era. The one-hour response guarantee is valid for any technical or billing enquiry that you might have with regards to our shared website hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we recognize just how essential it is to receive timely assistance, we promise that you won’t ever have to wait for more than 60 minutes to get a response to any ticket that you post from your semi-dedicated server Control Panel. In fact, you will rarely have to wait for more than twenty to thirty minutes and this applies to any enquiry no matter what its nature is – technical, general or billing. Furthermore, our client and technical support team will be at your disposal 24-7, which is the reason why even in case you post a ticket during public holidays, you’ll invariably obtain a blazing-fast response, which will include the answer to an inquiry, the solution to an obstacle or the details needed to resolve an issue yourself – in case there is something that you need to do on your end. With us, you won't ever need to waste a day hanging around waiting for a response like you would with lots of other web hosting companies.