A live chat is one of the several channels of communication offered by some web hosting companies as a part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or technical assistance. This method of contact is quicker compared to a support ticket and it'll make it much less likely to misunderstand or misspell anything as compared to a telephone call with an agent. What's more, if the trouble that you have needs some time to be reviewed and resolved, you can do something else in the meantime instead of just waiting, like you'd have to do when you call. You can also use a live chat assistance service completely free as long as you have web access even when your web hosting supplier is located in a different country and they do not have a local telephone number you can call.

Live Chat Support in Shared Website Hosting

We supply a live chat support service for all of the shared website hosting that we offer and we're able to support you with almost everything live. If you do not have an account with us yet, we will provide you with more details about the plans to help you to get the most suitable package. In case you are an existing customer, we can help you with any billing or general issue along with with a number of common technical troubles, for example an email address installation in a desktop email client. In case you are unable to give us a call for some reason or you are in some country where we don't have a local phone number, our live chat will be the best choice to get in touch with us. Needless to say, some troubles require longer time to analyze and test, so you will have to open a ticket to our technicians, however, we will save you time and help you with lots of problems on the chat.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is online every day, even on weekends and holidays. It is the most effective way to learn more details about our semi-dedicated servers if you don't have an account yet or to get a problem resolved if you're a client and our customer care agents will assist you in real time no matter what time of the day you join the chat. In case you wonder which plan is more suitable for your web sites, in case you need advice whether you need a particular upgrade and how to obtain it or when you experience difficulties setting up an e-mail account on your PC, you will be able to contact us and we'll supply you with the needed information very quickly. The live chat is available even after our telephone lines are off for the day, which means that if you have an account with us, you can be sure that you will always get prompt help with any question or problem that pops up.