There are a handful of ways to contact the web hosting company whose services you are using, but the one that you’ll always find no matter which company you opt for is a trouble ticket system. This is the least complicated channel of communication for different reasons. In the event that no customer service team member is available at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will always be received. Also, you can copy ‘n’ paste large bits of info without needing to worry about spelling mistakes, and in case a given problem needs more time to be fixed or a number of responses must be exchanged, all the info will be in the same place, so either party can always see the comments provided by the other one. The negative side of using tickets to touch base with your hosting company is that they’re often separate from the hosting platform, which implies that if you need to supply information or to follow directions, you will have to use at least two different admin consoles and this number could grow if you would like to manage a handful of domains. Additionally, many hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time whilst waiting around for a response.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any support ticket while you’re browsing your website files or configuring various account settings. The ticketing system is being monitored 24-7-365 by our customer support engineers and the ticket response time is no more than sixty minutes, but it seldom takes more than twenty minutes to get assistance. In contrast with some hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you wish and ask for information in regards to any technical or billing problem. You can also see a variety of educational articles, which will help you fix the most commonly faced difficulties yourself.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more efficient to manage everything from a single location, which is the reason why we have integrated a ticketing system into the in-house developed Hepsia Control Panel, which is available with each semi-dedicated server package. This will enable you to handle the correspondence with our customer care staff along with your web files, which suggests that you will not have to memorize an additional sign-on name for another admin dashboard. You will be able to post a new ticket or to track down the status of an old one with no more than a couple of clicks while you’re browsing the files within your semi-dedicated account. Furthermore, you can search through older tickets using a clever search option or check relevant knowledgebase articles, which contain solutions to commonly encountered complications. The built-in trouble ticket system is closely monitored 24x7x365 with the maximum ticket response time being just one hour, so there will always be someone to help you out.