Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you won’t ever have to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any support ticket while you’re browsing your website files or configuring various account settings. The ticketing system is being monitored 24-7-365 by our customer support engineers and the ticket response time is no more than sixty minutes, but it seldom takes more than twenty minutes to get assistance. In contrast with some hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you wish and ask for information in regards to any technical or billing problem. You can also see a variety of educational articles, which will help you fix the most commonly faced difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is more efficient to manage everything from a single location, which is the reason why we have integrated a ticketing system into the in-house developed Hepsia Control Panel, which is available with each semi-dedicated server package. This will enable you to handle the correspondence with our customer care staff along with your web files, which suggests that you will not have to memorize an additional sign-on name for another admin dashboard. You will be able to post a new ticket or to track down the status of an old one with no more than a couple of clicks while you’re browsing the files within your semi-dedicated account. Furthermore, you can search through older tickets using a clever search option or check relevant knowledgebase articles, which contain solutions to commonly encountered complications. The built-in trouble ticket system is closely monitored 24x7x365 with the maximum ticket response time being just one hour, so there will always be someone to help you out.