The support that you can get from your shared website hosting supplier is really important, regardless if you have pre-sales questions and you aren't a client yet, or you've got a technical issue with an active account. Timely and clear info regarding a question or an issue can save you lots of time and efforts, not mentioning that this can often be a sign that you are ordering from a real hosting supplier not from a reseller. If you obtain a hosting account from a company that doesn't own its servers and it cannot access them directly, it's likely that you'll wait for a couple of days to have an answer to any query, thus your sites may remain offline for ages. In contrast, a company that offers different means of communication and has a tech support staff that is available any time will assist you to right away and help you minimize or completely avoid any downtime and prospective losses.

24/7 Customer Support in Shared Website Hosting

The customer and technical support services for all of our shared website hosting packages are round-the-clock, so you can forget about waiting for a few days so as to get assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail message. In case you already have an account, you can open a support ticket in addition to the other three methods of communication. You're able to choose the most appropriate way to contact us depending on where you are or what kind of hardware you are using. We can help you for more or less any hosting-related question that you have or problem that you could encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the maximum reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

You are able to try out our support services even before you purchase a semi-dedicated server account from our company as we have telephone and online chat support for billing, pre-sales and basic questions. Our agents will help you choose the ideal plan or provide you with details about our servers, so as to verify if the system requirements for your web sites are met. In case you are an existing customer, you will also be able to get in touch with us through email or via our ticketing system, which can be accessed via the Hepsia web hosting Control Panel. We guarantee that when you use these two methods of contact, you will get an answer within a maximum of 1 hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the hosting services of other service providers, even big ones, you're able to compare the reply time because it usually takes a full day for them to handle a support ticket.

24/7 Customer Support in Dedicated Servers

All dedicated server plans that we supply feature 24/7 support through several means of communication and with a 1-hour maximum reply time warranty. If you want to learn more about the plans or you have any kind of billing or general questions, you can phone one of the local numbers that we have around the globe or you can use our live chat support and talk to a live representative. For strictly tech matters that require the help of a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an email, because all of these channels are more appropriate to track a specific issue. The response time for them rarely exceeds half an hour, so you can forget about waiting for a whole day to receive support. The support service is available for any server-related matters, including the pre-installed software. In the event that you need help with third-party apps, you can consider adding the Managed Services upgrade that we offer with all the packages.