Support and Help Channels
A 1–hour Inquiry Response Guarantee
Our client assistance Dept is online 24x7 to reply to all of your service tickets. Each ticket you submit to us shall be replied to within up to 60 minutes. If your situation demands the aid of one of our administrators, we are going to send the ticket to the person on shift and will inform you that the problem will soon be resolved.
Top–class Customer Help Service
We will be on–line for you 7 days a week to offer you guidance and technical support and also to help you with any trouble that you could possibly run into while supervising your virtual server. We can support all pre–configured software packages, such as your OS, server administration panel (in accordance with the VPS type) and the Online Control Panel created 100% by our developers.
An Educational Help Section
An extensive and constantly updated knowledge base is included in our in–house built Online Control Panel. It gives you quick tips about how to carry out all of the main site management jobs. The Help area presents exhaustive how to content articles and step–by–step video guides. You can open the Help area by clicking on the Help or Video buttons in the right part of each Control Panel section.