1 hour ticket response
In House JM’s team of customer service technicians is devoted to giving quick answers to all your questions. We’ll examine your customer support ticket the moment it has been delivered and will respond with a solution within less than 1 hour after the technical support ticket submission. In fact, our average ticket response time is 20 minutes.
An Exceptional Tech Support Service
Our help desk team members have huge experience in the shared website hosting realm and are practiced enough to supply a fast answer to your problem. If, however, the issue at hand is not within the competence of a customer service technician, the client support ticket will be forwarded to a developer or administrator for additional assistance.
An Easy–to–Navigate Help Section
To help you get a quick suggestion on how you can use a particular service, we have implemented a really user–friendly Help section in our Online Control Panel. You can search through a huge selection of web hosting account management articles and website administration articles, take a peek at our F.A.Q. archive or check our instructional video tutorials.
