Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • In the Online Control Panel you can find a comprehensive Help section offering a variety of how–to articles and frequently asked questions. They are contributed by our support team of professional techs. Just fill in your question and our smart software will offer you the most suitable answer.

  • Top quality support service

  • Tutorial Video Clips

  • We have compiled a selection of how–to video tutorials that visually display how you can settle a common issue associated with your shared website hosting account. You’ll find the tutorial videos in the Help Center.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock technical support service and feature a 1–hour response time guarantee. Our practiced support engineers will be at your disposal day and night and will resolve any issue that you may possibly come across within maximum one hour after the helpdesk ticket submission. Normally, a reply will be provided to you in less than twenty minutes.