Tech Support Channels
A 1–Hour Ticket Response Guarantee
All your support requests will be responded to within maximum sixty minutes after the ticket or e–mail is submitted. If your issue needs further assistance from a system administrator, we will forward the trouble ticket or the email to the person on duty, in a timely manner and will leave a note to notify you that more time will be required for finding the optimal solution. And if you take advantage of the Managed Services package, all of the services included there will be carried out whenever you want.
An Outstanding Client Care Service
- We’ll be at your disposal 24x7 to reply to any queries that you may have related to our Online Control Panel and any of the apps that we have pre–installed for you on the dedicated web hosting server. In case you also require support with server administration procedures, order our Managed Services package, which includes data backup disk space, weekly OS updates, server monitoring and rebooting services, plus installation and problem troubleshooting procedures.
A User–Friendly Help Area
Our Online Control Panel was preinstalled for each dedicated server. Among its characteristics is a rather handy integrated knowledge base that will guide you step by step on all the operations that you can perform. Most of the instructional articles in addition video versions that show all the tasks that you can perform in a very illustrative way. You can find the educational articles and the video tutorials in the upper right corner of each Online Control Panel section.