A 99.9% Server Uptime
Our shared website hosting system is based on a dependable, high–end hardware architecture and a strongly modified variation of Linux. Thus, regardless of what your site is, or how many web site visitors you’ve got, or even in case there is a DDoS assault, our servers will stay up and your sites will remain accessible online.
All our shared website hosting packages offer a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee stays the same.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it is important to also set up your own network architecture. Because of this, we set up a custom–configured internal network in each one of our data centers. Based on world–class Juniper routers and switches, our internal network allows for mega–fast data transfer rates and is also completely redundant.
Hence, you can enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, regardless of which hosting solution you have opted for.
A 30–Day Money–Back Guarantee
While we have given our best to reduce all potential risks with our cloud hosting plans and even though our company provides top–notch tech support, there are times when the customer is simply not pleased with what we offer. Or he has to move to a more robust hosting solution, such as a VPS server or even a dedicated server.
Because of this, we offer a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t fully pleased, we will give you a full refund.
24/7 Technical Support
If you’ve ever been forced to wait for hours for a response, you know how maddening this can be, especially when your site is at stake. That is the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our techs will be available to you and they’ll answer you in under an hour. And the best part is that their average response time is just 20 minutes!